Generals

What does samswine.online offer me?

At samswine.online we offer you:

  • A selection of our best products.
  • A high quality customer service specially thought to offer the best shopping experience.
  • Delivery service of 24 to 48 business hours in most cases.
  • We put at your disposal our customer service to directly resolve any particular doubt or requirement.
    Direct contact through our telephone 968 97 99 64 (during office hours) or by email at tienda@samswine.es

How can I contact you directly?

Our customer service is at your disposal to try to resolve any questions or incidents. Contact us through:

Telephone 968 97 99 64 (during office hours).
The email tienda@samswine.es

Where is my personal data stored?

  • Your personal data is stored in a database in a totally secure environment managed by a single authorized person, and subjected to a rigorous audit control to detect any unwanted intrusion.
  • Your data is stored and processed in accordance with Royal Decree-Law 1720/2007 of December 21.
  • At all times you have access to your data and have the right to update, consult or delete them. You can do it through our email tienda@samswine.es.
  • More information about the use and privacy policy.

How can I be informed of the latest news from SAM´S WINE?

By subscribing as a registered user of our website, you will receive the latest news and promotions promptly at your email address. You can cancel this subscription at any time through the notifications received.

Purchase and billing process

Do I need to register to buy?

  • It is not necessary to register to be able to make a purchase in a timely manner. At the time of order completion, you will be asked for shipping and billing information for that specific order.
  • We recommend that you register as a registered user to speed up and facilitate subsequent purchase processes, saving time in the input of personal and billing information.
  • It is not necessary to buy to be a registered user.
  • If you are registered you will directly receive, if you wish, special offers and promotions for registered users.

What are the shipping costs?

The transport service will be calculated from the total weight of the order.

What areas do your products serve?

Our online sales service extends to the entire Iberian Peninsula. Orders to Ceuta, Melilla, the Balearic Islands and the Canary Islands will be made under a personalized budget.

Is VAT included in the price?

Yes. The prices that appear on the screen bear the VAT included.

Is there a minimum order?

It is not necessary to make a minimum purchase to process your order.

What discounts can I enjoy?

  • Often offers and discounts appear in the different sections of our website.
  • Special promotions and discounts are regularly offered.

What forms of payment can I use?

  • Credit card: credit and debit cards (Visa, Mastercard).

Where will my invoice be sent to?

The invoice is always sent to the address of the client or buyer. When your address matches the delivery address, we will send you the invoice along with the order; otherwise we will send it to your main billing address by ordinary mail.

Order shipping, return and cancellation

Can you cancel or modify an order already made?

Yes, the client has the right to request the cancellation of an order at any time and to receive a refund of the entire amount paid except from the moment it has entered the preparation phase; once in preparation, sent or delivered, to cancel an order or return it, whether it is part or all of its content, the customer must avail himself of the right of withdrawal or the right of return, the conditions of which are also specified below.

  • You can check our RETURNS AND CANCELLATIONS policy here.

How can I know the status of my order?

  • The chosen transport agency will keep you informed of the status of the shipment, via email.
  • If for any reason the order is delayed, we will contact you to indicate the incident.
What to do if I do not receive the order in the indicated time?

The moment you enter our website we make a commitment to service and quality with you. Even so, delays may arise due to various causes such as transport incidents, destination data errors, absence of the recipient, etc.
If the established deadlines are not met, you can and must notify our customer service at 968 97 99 64 (office hours) or by e-mail tienda@samswine.es where we will take the appropriate measures to resolve the issue as soon as possible. possible.